Welcome to our FAQ! Here you will find answers to the most common questions about our products, ordering and services. If you cannot find what you need, email us at office@nordicdigitalretailgroup.com.
How do I place an order?
Add products to your cart and proceed to checkout. Choose your payment and shipping options, then complete the order. You will receive an order confirmation by email.
Which payment methods do you accept?
We accept common payment methods such as credit cards, online bank payments and PayPal. Exact options are shown at checkout (powered by Paytrail and other providers).
How long does shipping take?
- Standard shipping: 3–7 business days
- Express shipping: 1–3 business days. You will get a tracking code by email when your order ships.
What are the shipping costs?
Shipping costs depend on the method and destination. You will see exact costs at checkout before confirming. Free shipping on orders over €99!
Can I cancel or change my order?
Changes or cancellations are only possible before the order has been processed. Contact customer support as soon as possible.
Can I return products?
Customers have a 14-day right of withdrawal for unused products in original packaging. The customer pays return shipping unless the product is defective. Contact us before returning anything.
What if I receive a defective product?
If a product is defective or incorrect, contact us within 48 hours of delivery. Please include photos of the product and any damage.
Will I get a tracking code?
Yes — you will receive a tracking code by email when your order has been shipped.
Do you ship internationally?
Yes. We ship to Finland and selected European destinations including Sweden and the Baltics. Times and rates vary by location.
How can I contact customer support?
Email: office@nordicdigitalretailgroup.com. We reply on weekdays 09:00–16:00 (Europe/Helsinki).
Are all Pokémon cards new and sealed?
Singles come from opened packs. All boosters and other sealed products are unopened.
How do you pack cards so they do not get damaged?
- Card protection: Individual cards are sleeved in quality protectors.
- Packaging: We use padded envelopes or boxes that protect cards in transit.