Shipping policy
Order & shipping terms
Updated: 19 March 2025 (adapted for international customers)
1. General
These terms apply to the Keräilykortti.fi online store operated by NDRG Finland Oy (Business ID: 3535876-6). By placing an order, the customer accepts these terms.
2. Ordering
Orders are placed through the online store.
Placing an order requires a valid email address and shipping address.
The customer is responsible for the accuracy of the information provided.
If a product is unavailable, we will contact you to arrange a refund or alternative fulfilment.
3. Prices and payment
All prices are shown in euros (€) and include VAT where applicable.
Shipping costs depend on the shipping method and destination and are shown at checkout before you confirm the order.
Accepted payment methods are listed in the store; payments are processed by a third-party payment provider.
4. Shipping
We ship orders within Finland and to selected international destinations (including Sweden and the Baltics).
Estimated delivery times:
- Standard shipping: 3–7 business days.
- Express shipping: 1–3 business days.
Shipping costs vary by method and destination country.
Free shipping on orders over €99 (thresholds may vary by destination; see checkout).
Domestic parcel-point delivery in Finland is Matkahuolto Lähellä. The price is shown at checkout.
We are not responsible for delays caused by the carrier or force majeure.
If the customer does not collect a parcel and it is returned to us, the customer is responsible for reshipping costs.
5. Returns and refunds
Customers may return unused, saleable products within 14 days of receiving the order.
The customer pays return shipping unless the product is incorrect or defective.
Refunds are issued within 7 days of receiving the return.
To start a return, contact customer support at office@nordicdigitalretailgroup.com.
If returning a booster, the pack must be unopened and otherwise saleable. The customer is responsible for the product arriving undamaged.
Refunds are not issued for opened products, e.g. opened Pokémon boosters.
6. Customer support
Email: office@nordicdigitalretailgroup.com
7. Liability and limitations
We are not liable for damage caused by improper use of products.
If a parcel is lost in transit, contact customer support so we can open an investigation.
We reserve the right to update these terms without prior notice. Orders are governed by the terms in force at the time of purchase.